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FREQUENTLY ASKED QUESTIONS

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1. How can I contact you?

You can reach us anytime by emailing boysandbolts@outlook.com. We respond to all messages as quickly as possible.

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2. What is your turnaround time?

​Our typical turnaround time is 10-14 days.  Often, orders are completed even sooner.  Because every item is carefully handmade in our Greenville, NC studio, processing times may vary depending on the number of orders we're working on at the moment.  We always do our best to get your spirit wear to you as quickly as possible, while maintaining the high quality our customers expect.​

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3. Can I request a custom design?

Absolutely! Custom embroidery is what we love most. Whether you want a name, school mascot, logo, or something unique, we’ll work with you to bring your idea to life. Just message us with your request to get started.

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4. Do you offer local pickup or shipping?

Yes! We offer local pickup in the Greenville, NC area and ship anywhere in the U.S. Choose your preferred option at checkout. You’ll receive tracking information once your order is on the way.

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5. Can I bring my own item to be embroidered?

Unfortunately, we do not accept customer-provided items. Due to the nature of embroidery, there’s always a risk of machine error or damage. We prefer to use materials we know and trust to ensure quality results and protect both your investment and our reputation.

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6. What types of items do you embroider?

We offer embroidery on a variety of high-quality blanks, including:

  • T-shirts, sweatshirts, and jackets

  • Hats and beanies

  • Tote bags and backpacks

  • Baby items like burp cloths and blankets

  • School spirit wear

  • Holiday and seasonal designs

Looking for something specific? Reach out—we’re happy to help!

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7. Do you offer bulk or team orders?

Yes! We offer discounts for team, staff, clubs, or group orders. Message us for a custom quote and turnaround time estimate based on your quantity and design needs.

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8. Can I rush an order?

Rush orders may be available depending on current production volume. Please message us before placing your order to check availability. A rush fee may apply.

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9. How should I care for embroidered items?

To keep your embroidery looking great:

  • Wash inside out on a gentle cycle in cold water

  • Avoid bleach and fabric softeners

  • Tumble dry low or hang to dry

  • Do not iron directly on the embroidery

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10. How do I place an order?

You can place your order directly through our website or message us on Facebook or Instagram. For custom requests, we’ll guide you through the design and approval process before starting your order.

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11. Do I get to see a proof or mock-up before embroidery?

Yes! We’ll send a digital mock-up or confirm thread color, font, and placement with you before we begin stitching. This helps ensure you’re happy with the final product.

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12. What payment methods do you accept?

We accept all major credit/debit cards through our secure checkout. We do not accept PayPal, Venmo, or CashApp.

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13. Do you offer refunds or exchanges?

Due to the personalized nature of our products, all SALES ARE FINAL. However, if there’s an issue with your order (wrong item, misspelling, etc.), please contact us within 3 days of receiving it. We’ll make it right if we made an error on our end.

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14. What happens if my item arrives damaged or incorrect?

We take great pride in quality control, but if your item arrives damaged or not as expected, please contact us within 72 hours with photos. We’ll work quickly to resolve the issue.

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​15. Can I reorder a previous design?

Yes! If you’ve ordered from us before and want the same design again, just reference your previous order or message us. We’ll do our best to replicate it exactly.

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